The Central NH Chapter of APICS Cordially invite you to attend
a complimentary
Executive Information
Session:
Operations
Management for the Service & Hospitality Industries
February 25, 2009
Southern New Hampshire University
2 Airport Road
Gilford NH 03246
6:00 PM - 8:00 PM
Presented by:
Prof. Bill Benoit DBA, CIRM, CSCP
You will hear how the these industries utilize key
Operational Management Tools and Techniques to:
- Reduce Cost of Service Sold
- Increase Service Capacity & Occupancy Rate
- Increase Effectiveness of Procurement Process & Consumable
Inventory Control
- Increase Effectiveness of Scheduling all Resources
Typical service industry scenario that will be addressed:
The Hillcrest Hotel
Tom was pleased to have landed a job during the deepest
recession in recent times. As the new Operations Manager for
the Hillcrest Hotel in the Lakes Region, Tom is responsible
for employee scheduling, housekeeping of the units, and the
efficient operation of the hotel and restaurant.
The owner is frustrated that clients who fail to use their
reservation cause idle rooms and loss of revenue. Tom realized
that this issue was one of the challenges he must face soon
after taking over the Operations Manager position.
Tom had learned how to address this type of issue at a
regional meeting of the Central NH Chapter of APICS, the
Operations Management Society, when he attended a valuable
course.
Learn the techniques Tom used to increase occupancy rates
without turning clients away, resulting in revenue increases
of over $20,000 the first year!
Sunset Stores
Katie enjoys her new job as Director of Purchasing for Sunset
Stores. Sunset has 23 stores. She was excited about her
selection to lead the Purchasing and Inventory Control
Department for Sunset, and managing over 6000 different
products.
Katie soon learned that Sunset was not maximizing profits
because buyers were not aware of a procedure to determine when
they should increase order sizes to take advantage of quantity
discounts and other procurement techniques.
Learn the techniques Katie used to saved her company over
$40,000 in the first year on her job!
This is a complimentary informational session, although we
would appreciate your registration in advanced.
Register here
