Operations Management for
Service Organizations
Contact us for information
regarding the next course offering
Adopting these powerful operations management techniques
will dramatically improve the performance of any service
organization. This course will blend the operations
management body of knowledge with service environments to
enable participants to achieve the leveraging of resources
and decision making to achieve organizational goals.
Topics covered will include demand forecasting, capacity
planning, process design and service blueprinting, inventory
management, service quality design and control, purchasing
strategies, scheduling methodologies, yield maximization,
maintenance policies, project planning, location decisions,
layoff decisions, and the power of simulation.
The course is designed for decision managers and planners in
virtually any service organization, for-profit and
non-profit. Service organizations include government,
medical, hospitality, retail and many other
non-manufacturing categories.
Learn how the service industries
utilize key Operational Management Tools and Techniques to:
• Reduce Cost of Service Sold
• Increase Service Capacity & Occupancy Rate
• Increase Effectiveness of Procurement Process & Consumable
Inventory Control
• Increase Effectiveness of Scheduling all Resources
Sample typical service industry
opportunities that will be addressed:
The Hillcrest
Hotel
Tom was pleased to have landed a job during the deepest
recession in recent times. As the new Operations Manager
for the Hillcrest Hotel in the Lakes Region, Tom is
responsible for employee scheduling, housekeeping of the
units, and the efficient operation of the hotel and
restaurant.
The owner is frustrated that clients who fail to use
their reservation cause idle rooms and loss of revenue.
Tom realized that this issue was one of the challenges
he must face soon after taking over the Operations
Manager position.
Tom had learned how to address this type of issue at a
regional meeting of the Central NH Chapter of APICS, the
Operations Management Society, when he attended a
valuable course.
Learn the techniques Tom used to increase occupancy
rates without turning clients away, resulting in revenue
increases of over $20,000 the first year!
Sunset Stores
Katie enjoys her new job as Director of Purchasing for
Sunset Stores. Sunset has 23 stores. She was excited
about her selection to lead the Purchasing and Inventory
Control Department for Sunset, and managing over 6000
different products.
Katie soon learned that Sunset was not maximizing
profits because buyers were not aware of a procedure to
determine when they should increase order sizes to take
advantage of quantity discounts and other procurement
techniques.
Learn the techniques Katie used to saved her company
over $40,000 in the first year on her job.!
Classroom hours: 40.
Format: 14 weeks, three-hour evening classes OR five
eight-hour days. To be scheduled as required.
Instructor: Prof. Bill Benoit,
DBA,
CIRM, CSCP.
Price: APICS Members $595, non-members $695 payable
upon registration.
Textbooks and classroom supplies: Included.
Minimum class size: six students.
Completion award: Certificate.
College credit: Three PSU* undergraduate credits available
at extra cost (tuition). PSU has ACDSP professional
accreditation. *PSU = Plymouth State University, Plymouth,
NH.
Contact us for
more information regarding this program
