Wednesday,  November 18, 2009. A Seminar & PDM Double Event.

4:00 – 5:15 PM Seminar
Capacity Optimization with Perishable Inventory
Prof. William Benoit DBA, CIRM, CSCP

~and~
 

6:00  - 6:45 PM Professional Development

Executive S&OP  Roles and Responsibilities
Tony Zampello CPIM, CIRM,CSCP

District Director for APICS Northeast

Zampello and Associates,

 Operations/Materials Management Education and Consulting
 

About The Seminar 4:00-5:15 PM

The Hillcrest Hotel
Tom was pleased to have landed a job during the deepest recession in recent times. He promised himself he would go the “extra mile” on this job, knowing that many people would gladly take his job and perhaps even for a lower salary. As the new Operations Manager for the Hillcrest Hotel in the Lakes Region, Tom is responsible for employee scheduling, housekeeping and maintenance of the units, and the efficient operation of the Hotel and restaurant.

During his interview with the owner of the hotel, the owner shared that the clients that fail to use their reservation cause idle rooms and loss of revenue. As the interview progressed, Tom realized that this issue was one of the challenges he must face soon after taking over the Operations Manager position.

Tom recalled that he had learned how to address this type of issue in the Service Operations Management course he took with APICS – The Operations Management Society. He is convinced that the main reason he was the one hired for this position was because he had recently completed this course with APICS.

After a few days on the job, the owner told Tom that last year there were 527 “no-show” clients, and that the no-shows were sprinkled throughout the year with about the same number each month. About the same number of “no-shows” had occurred in each of the last three years.
The owner of the Hotel was delighted - Tom’s solution was excellent and he added well over $25,000 of contribution to the Hotel. Tom was the only employee to ever have received a bonus at the end of only one year on the job.

The methods covered to solve this case have applications in many environments – hospitality, manufacturing, and transportation, to name only a few.
 

About the PDM 6:00 - 6:45 PM

Executive S&OP: Roles and Responsibilities

This presentation will first give an overview of Executive Sales & Operations Planning and then delve into the various roles and responsibilities that make an implementation successful.
 

S&OP has evolved to become one of the most effective ways businesspeople can improve operations. By coordinating sales and marketing, operations, supply chain management, finance, and new product development, professionals reach all new levels. This session will explain the roles and responsibilities that make S&OP function properly, particularly those of top management. In addition, you will discover how to accurately evaluate ES&OP improvement opportunities and how to achieve them.

It is a condensed version of a presentation made recently at the APICS International Conference in Toronto.

Tony Zampello CPIM, CIRM,CSCP

Following a long career in manufacturing management, Tony now serves as a consultant, educator, and trainer to the operations and materials management profession across many industries. He's been involved for over thirty years in a broad range of industries, product types, and market environments. He has held senior management positions with Engelhard, Hasbro, Swarovski Jewelry, Wm. E. Wright, Robert Allen Design and Schroff, and has consulted with Vermont Castings, Rolls Royce, JR Music Supply, Avon, Rockwell, DTC Communications, Whitcraft, Plexus, Axsys, Arris, AstraZeneca and Tiffany among others.
     
He holds an Associates Degree in Applied Science from Union County Technical Institute and a Bachelor of Science degree in Business Administration from Seton Hall University. 

Tony is currently the District Director of APICS, Northeast District and as such sits on the APICS Board of Directors in Chicago.